Grievance Redressal

amcashpay.in, operated by Aryan Maruti Communications, is committed to maintaining service quality, customer trust and transparent grievance handling processes. We recognize the importance of timely and fair complaint resolution across platform interactions.

Users may raise concerns related to platform access, communication issues, transaction experiences or operational support through the grievance contact channels provided below.

Customer Support Commitment

We aim to acknowledge and review customer grievances responsibly, fairly and within reasonable operational timelines. Our grievance process is designed to support respectful communication, issue assessment and transparent customer engagement.

How to Raise a Complaint

Customers may submit complaints, concerns or feedback through our official communication channels by providing relevant information such as:

• Name and contact details
• Nature of issue or complaint
• Transaction or policy reference (if applicable)
• Supporting details for review

Resolution Framework

Upon receiving a grievance, Aryan Maruti Communications may review the matter based on available records, operational relevance and service context. Reasonable efforts may be made to:

• Understand the reported concern
• Coordinate with relevant service channels where applicable
• Provide clarification or support guidance
• Communicate available next steps

Third-Party or Insurance Provider Matters

Where a grievance specifically relates to insurer underwriting, policy issuance, claims settlement, KYC verification, payment gateway issues or partner-led services, users may also need to coordinate directly with the respective authorized provider, insurer or external ecosystem as applicable.

Privacy and Communication Standards

We aim to maintain appropriate privacy safeguards and respectful communication throughout grievance handling processes, subject to lawful, operational and service limitations.

Escalation

If a customer believes an issue remains unresolved, additional follow-up communication may be submitted with reference details for further review.

Grievance Contact Details

Aryan Maruti Communications
2nd Floor, 15-29-1000,
HIG 54, 3rd Phase, Near Temple Bus Stop,
KPHB Colony, Hyderabad, Medchal Malkajgiri,
Telangana - 500072, India
Email: hariteja848@gmail.com
Phone: +91 7093919090